SRE Strategic Resolution Experts, Certification and Training

Certification & Training

"Education...empowers human beings…to be effective in their chosen sphere of activity..."
– Federico Mayor

We provide the training you need to understand and implement industry best practices. SRE is an Accredited ITIL^® and Project Management Training provider.

Class Schedule

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Class Schedule PDF

PMP^® Boot Camp

According to PMI, top executives are increasingly reliant on Project Managers to improve business performance. Properly trained project managers also command hefty salaries, even during a recession! SRE offers the premier PMP^® Exam Preparation Boot Camp.

Standard – Regular Price $2199

Contact Us about our Recession Buster specials

• 35 contact hours of instruction
• PMP^® Certification Exam Manual
• Snacks and drinks

Optional Guarantee - Regular Price $2499

Contact Us about our Recession Buster specials
Standard features PLUS:

• Exam Pass Guarantee

ITIL^® Certification

ITIL^® moves you adeptly through the service lifecycle, keeping business objectives in mind and fostering continuous improvement. The ITIL^® V3 Foundation certification course provides a basic understanding of the Information Technology Infrastructure Library so you will be able to contribute to strategic decision-making, ongoing operations, and continual process improvement efforts within your organization. The class includes course materials, homework assignments, and sample exams.

ITILv3^® Foundation

Standard - Discounted Price $1599

Contact Us about our Recession Buster specials

• 2.5 days of Expert Instruction
• ITIL^® v3 Foundation Exam on 3rd day
• Course Materials

Optional Guarantee - Discounted Price $1699

Contact Us about our Recession Buster specials
Standard features PLUS:

• Exam Pass Guarantee

Accredited ITIL^® Training offered in partnership with ITSM Academy.

CAPABILITY COURSES - $2850 Per learner*

ITIL Capability Training allows Process Owners to become not only trained, but certified, in their area(s) of expertise. Our curriculum delves heavily into strategies for successful implementation and sustainable results. Contact Us for more information and *Recession Buster Specials on our classes or complete the registration form to register.

Course	Description of Processes Covered
ITIL Release, Control and Validation (RCV)	Change, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management
ITIL Operational Support and Analysis(OSA)	Event Management, Incident Management, Request Fulfillment, Access Management, Problem Management, Service Desk, Technical Management, IT Operations Management, Application Management
ITIL Service Offerings and Agreements (SOA)	Service Portfolio Management, Service Catalog Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management
ITIL Planning, Protection and Optimization (PPO)	Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management
Prerequisite: Foundation or Bridge Certification

LIFECYCLE COURSES - $1895 Per learner*

ITIL Lifecycle (V3) Training covers the management and control of the activities and techniques within the respective phase of the Lifecycle. Prerequisite: Foundation or Bridge Certification. Contact Us for more information and *Recession Buster Specials on our classes or complete the registration form to register.

Class	Description	Target Audience
Service Strategy	Service Strategy sets the direction for the other four stages of the IT lifecycle. During this stage, business cases are evaluated against the organizations current Service Portfolio, demand and patterns of business activity are predicted, plans and policies are developed and costs are considered and approved. Based on the Service Strategy publication of the ITIL library, this three-day course focuses on understanding the critical elements of Service Strategy as well as managerial understanding of the Service Portfolio, Demand and Financial Management processes. The course culminates with the ITIL Intermediate Service Strategy certification examination.	CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers. Business & IT Consultants involved with high level implementation of Service Management Processes Individuals seeking to achieve the ITIL ExpertTM or ITIL Master qualification
Service Design	Based on the Service Design publication of the ITIL library, this Lifecycle course looks at the whole Service Design stage from at a management level. The Service Design stage creates new or changed services that meet customer requirements and will have a strong enough “warranty” to provide business value. Service Design is also responsible for negotiating and piloting service level and underpinning agreements. The course explores the goals, objectives, processes, common activities and technologies needed to ready a service for transition into the live environment. The course culminates with the ITIL Intermediate Service Design certification examination.	Service designers, developers and IT architects (internal or external) Project managers Service Level Managers and process owners IT Security, Availability and Capacity, IT Continuity Managers & Process Owners Individuals responsible for the production and maintenance of the Service Catalog Business and IT consultants involved in the high level implementation of Service Management processes Individuals seeking to achieve the ITIL ExpertTM or ITIL Master qualification
Service Transition	The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL library, this Lifecycle course looks at the whole Service Transition stage at a management level. The Service Transition stage confirms that new or changed service are built, tested, accepted and deployed by leveraging Change, Release, Configuration and Knowledge Management. This course explores the high level goals, objectives, processes, common activities and technologies needed to successfully deploy a service into the live environment. The course culminates with the ITIL Intermediate Service Transition certification examination.	Change, Configuration, Release, Build and Test Managers and process owners Project managers Individuals responsible for managing knowledge Business and IT consultants involved in the high level implementation of Service Management processes Individuals seeking to achieve the ITIL ExpertTM or ITIL Master qualification
Service Operation	Based on the Service Operation publication of the ITIL library, this Lifecycle course looks at the whole Service Operation stage at a management level. This critical and highly visible ensures that services in the live environment continually meet agreed service level requirements. It is in this stage that the customer realizes the value of the service. This course explores the high level goals, objectives, processes, common activities and technologies needed to deliver and support high quality services. The course culminates with the ITIL Intermediate Service Operation certification examination.	Service Desk Managers Incident and Problem Managers and process owners Data Center and Monitoring Managers Infrastructure Managers Network Managers and systems administrators Business and IT consultants involved in the high level implementation of Service Management processes Individuals seeking to achieve the ITIL ExpertTM or ITIL Master qualification
Continual Service Improvement (CSI)	All Service Management frameworks emphasize the need for measurable continual improvement at every stage of the IT Service Lifecycle to ensure ongoing business alignment and service value. A formal CSI program helps the service provider look for ways to enhance and improve process efficiency and effectiveness. Successful Service Management requires the skills, tools and techniques for identifying, prioritizing and implementing opportunities for ongoing improvement. Based on the Continual Service Improvement (CSI) publication within the ITIL core library, this three (3) day course focuses on the strategies, concepts and techniques for creating and managing a metrics-driven CSI program to your Service Management initiative. The course culminates with the ITIL Intermediate Continual Service Improvement certification examination.	CIOS, CTO and other Senior IT management All Service Management process managers and process owners Data analysts Internal auditors Any individuals requiring a detailed understanding of continual service improvement metrics, models and techniques Business and IT consultants involved in the high level implementation of Service Management processes Individuals seeking to achieve the ITIL ExpertTM or ITIL Master qualification

ISO/IEC20000 Foundation

ISO/IEC 20000 is the international standard for service management. This course provides the foundational knowledge for your organization to assess current maturity levels and develop a roadmap to ISO/IEC 20000 corporate certification. The student will learn:

• What is ISO/IEC 20000? What Types of Organizations Seek Certification?
• ISO/IEC 20000: Part 1 The requirements to Meet the Standard (shalls)
• ISO/IEC 20000: Part 2 Service Management Best Practices (shoulds)

The class is offered both online instructor led and live instructor led. The online class is a total of four 4-hour days with the exam on the last day. Live instructor led classes are scheduled for corporate clients only. Contact us for more information or complete the registration form to register.

Standard Price $999.00

Includes:

• 3 days of instruction
• Course Materials
• Exam on last day

Certified Process Design Engineer (CPDE)

IT Service Management encompasses various frameworks, best practices, and international standards that integrate processes and controls. None provide information on how to create and/or improve quality processes. The CPDE course provides learners both theoretical and applicable information for creating quality processes that can be used for implementing ITSM and continual service improvement. This course includes the Ten Process Design and Improvement Steps and will provide the certified CPDE’s to lead an effective and measurable ITSM process improvement program within their organization. Contact us or complete the registration form to register.

Standard Price $2,995.00

This five day class includes:

• 5 days of instruction
• Course Materials
• Exam on last day

Microsoft Operations Framework (MOF) Foundation

Standard Price $999.00

Microsoft Operations Framework (MOF) 4.0 delivers practical guidance - not just theory - for everyday IT practices and activities. This guidance helps users establish and implement reliable, cost-effective IT services. MOF professionals have access to valuable content, templates and job aids. MOF is truly (surprisingly!) an agnostic and practical framework. The knowledge gained in the course applies to all organizations, regardless of the platforms or applications in use.

Class is delivered as a Live, Instructor Led, Virtual Class over four (4) days - 4 hours per day. The EXIN exam (which is included with class) is web-based, learners choose the time, place and proctor for their exams. Contact us for more information or complete the registration form to register for the class.