News & Announcements
Veteran Owned Company Uniquely Positioned to
Provide IT Sector Jobs & Growth in West Virginia
August 11, 2010
Martinsburg, West Virginia
Strategic Resolution Experts, Inc (SRE), a 100% Woman-Veteran-owned, HUBZone Certified small business headquartered in Martinsburg, WV has been awarded the 8(a) designation by the Small Business Administration. SRE was founded by honorably discharged Navy Veteran, Jeannette King, in 2007 to provide customers with consultation and training in IT Governance, Software Lifecycle Development Support, and Program/Project Management. By using the corporate philosophy of "empowerment through education", Ms King leads the firm with the end goal of service to her country and her home state of West Virginia. Ms. King states, "I credit my Southern West Virginia upbringing and family values of hard work, perseverance, and service, to the success of SRE. I look forward to bringing substantial employment opportunities to the hard working residents of West Virginia and contributing to the sustainability and security of our nation at large."
SRE is the only small business in the entire federal sector to offer end-to-end IT Governance services. SRE is an Accredited ITILv3® and Project Management Training provider and their solutions include IT Governance, Project and Program management, Human Capital Management, and IT Software Development Lifecycle Support services using ITILv3®, CMMI, Six Sigma, ISO/IEC 20000 and PMI Standards. SRE provides cost effective design and delivery of IT Services throughout the entire Service Management lifecycle and is a Continual Service Improvement Organization. "In order to meet the evolving demands of our nation, Information Technology must be used as a strategic asset to meet the needs of the military and civilian agencies," according to President & CEO, Jeannette King. Ms. King is an ITILv3® Expert, a designation held by less than 10,000 people worldwide. Ms. King states "At SRE, we believe in the importance of helping meet the strategic objectives of an organization through well designed technology services."
The newly awarded 8(a) designation will allow SRE to provide its expertise in IT Governance and industry best practices to the Federal Government in order to reach the administrations goals of modernization and efficiency for the nation’s most critical operations. SRE will utilize the 8(a) business development program to promote IT Service Management and Project Management across key civilian and defense agencies.
For more information about services offered by SRE, teaming opportunities, or employment, please visit us at www.sreinc.us.
SRE Adds ISO/IEC 20000 Foundation Certification Class
June 25, 2010
As part of our IT Service Management and IT Governance service offerings, SRE is pleased to announce the addition of ISO/IEC 20000 Foundation Certification and Training. ISO/IEC 20000 is the international standard for IT Service Management (ITSM). The Foundation certification provides evidence of training and competence for staff involved in service management. This class will provide the information needed to evaluate an organization's existing ITSM program and create a plan for ISO/IEC 20000 corporate certification This class is offered both online-instructor lead and in class instructor led. The exam is administered on the final day. Corporate Classes are available immediately and public classes will begin in August 2010.
Strategic Resolution Experts, Inc. is an SBA HUBZone-certified, woman-veteran owned small business. SRE offers creative, cost-effective solutions to meet your business and technology needs. SRE is the provider of choice for Management Consulting and IT Governance.
SRE Adds Certified Process Design Engineer Certification Class
June 17, 2010
SRE is pleased to announce the addition of Certified Process Design Engineer (CPDE) Certification and Training class. CPDE is a complementary certification for IT Service Management organization’s who want to create world class process documents that will lend to continual service improvement throughout the lifecycle of your services. This class couples the theory of process design with the ability to analyze, design, measure and integrate processes across every Service Management framework, standard, and maturity model. The class is five days and the exam is given on the last day. Corporate classes are available immediately and public classes will begin in September 2010.
Strategic Resolution Experts, Inc. is an SBA HUBZone-certified, woman-veteran owned small business. SRE offers creative, cost-effective solutions to meet your business and technology needs. SRE is the provider of choice for Management Consulting and IT Governance.
New Website Launched
March 19, 2010
SRE is pleased to present the new and improved SRE Website. "We wanted something fresh, something that speaks to who we are and what we do", said Mason Chaudhry, Director of Contract Management. Officially launched on March 19, 2010, the website highlights SRE's capabilities in the areas of management consulting and IT services. New site features include links to SRE's social media sites, News and Announcements, and information about upcoming certification classes.
SRE Employees Obtain ISO/IEC 20000 Certification
March 14, 2010
As of March 14, 2010, all full-time employees at SRE are ISO/IEC 20000-certified. Coupled with the ITIL® framework, ISO/IEC 20000 is the International Standard for Organizational IT Service Management Certification. It provides the audit requirements for successful implementation and certification of IT Services. SRE has continued to show commitment in this area. SRE has implemented an audit framework to assist organizations in preparing for their 3rd party ISO audit and certification process.
In January, all SRE employees became ITIL®-certified. According to CEO Jeannette King, "Knowledge is power. We are empowering ourselves to provide stellar services to our customer. We want to be the provider of choice for ITIL® Implementation and IT Service Management."
SRE CEO Earns Distinction as ITIL® Expert
March 9, 2010
Jeannette King, President & CEO of SRE achieved ITILv3® Expert Certification. It is estimated that less than 10,000 people worldwide have attained this level of distinction in IT Service Management. In order to obtain certification individuals must follow an incredibly difficult education path that includes testing at each level. When asked why she pursued this elite distinction, Ms. King said, "I believe in providing effective service management to my customers and the ITIL® framework is a proven best practice. We couple ITIL® with ISO/IEC 20000, PMI, ISO27001, CoBiT, and CMMI to provide a complete IT Service Management solution to our customers. I believe in ITIL® and I have seen it work in practice." Ms. King is also a Project Management Professional and has been trained in ISO/IEC 20000 which is the International Standard for IT Service Management.
Practice Manager Travels to Kenya, Africa
February 26, 2010
SRE Practice Manager, Izla Felita Hearn, traveled to Kenya from February 15-25, 2010 to provide aid to rural areas in and around Kitale. Among other things, the small team of volunteers was able to provide clothes and toiletries to widows, orphans, and those who are impoverished. Before returning to the US, the team was treated to a luncheon hosted by the Honorable Eugene Wamalwa. Wamalwa recently announced his candidacy for president. Plans for a return trip and continued support to Kenya are underway.
CEO Volunteers as Guest Lecturer at Shepherd College
January 29, 2010
As an executive board member of the Gateway New Economy Council (GNEC) in the Eastern Panhandle of West Virginia, Ms. King was asked to guest lecture for the Shepherd University MBA program. Miss King spoke to nearly 30 students at Whitehall and spoke about the benefits of being a woman owned business. Miss King stated, "I spoke mostly about how as a woman I am able to use my natural tendency to help people to create a company centered around helping my employees excel and helping my clients achieve their desired business outcomes. I also encouraged everyone in the class to use their skills to find ways to help their co-workers, companies, and clients." As part of the GNEC, Miss King regularly volunteers to work on panels to help improve, education, technology and small business opportunities for the residents in West Virginia.
SRE Supports Haiti Earthquake Relief Efforts
January 31, 2010
When CEO Jeannette King learned that there was an opportunity to send aid directly to people in Haiti after the earthquake on January 12, 2010, she didn't hesitate. Ms. King donated new clothing and toiletries for several hundred adults and children. She provided handheld radios for each member of the relief team to help ensure their safety and ability to communicate. When asked about her generosity, she said, "I believe it is important to help those who are in need. From a personal and corporate standpoint we must lead with our hearts regardless of the bottom line."
SRE Practice Manager, Izla Felita Hearn, along with seven other concerned citizens traveled to Haiti to provide aid. The team was able to reach nearly 1500 Haitians in a tent community that had yet to receive aid. The team provided water, toiletries, clothing, and encouragement to those in need. Two nurses treated over 700 people, including cleaning, treating, and dressing over 100 wounds. Ms. Hearn shared a little about her trip, "It's good to have a leader who is concerned about other people. The situation in Haiti is bad, worse than they show on TV. But, SRE is doing its part and I'm proud to be a part of this organization." Another team of volunteers will return to Haiti in April.
100% of SRE Employees Receive ITILv3® Foundation Certification
January 15, 2010
SRE, Inc is proud to announce that all employees received ITILv3® Foundation certification on January 15, 2010. Jeannette King, CEO, says the achievement "uniquely positions SRE as a leader in IT Service Management. I can't name any other companies that can say all their employees are ITIL®-certified." Ms. King believes the investment in her staff will yield significant dividends as employees put their knowledge to work. "Clients will see the difference. We have people who really understand service management, how to do it; and most importantly, we believe in the benefits."
The Information Technology Infrastructure Library (ITIL®) is a framework that continues to rise in popularity. Several government agencies have mandated that ITIL® be implemented across their organizations. ITIL® increases organizational effectiveness and employee productivity. The framework covers all aspects of service management from strategy to operations and service improvements. ITIL® maximizes performance while minimizing the recurring problems.
ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.
PMP® is a registered trademark of PMI.