SRE Strategic Resolution Experts, Certification and Training

Certification & Training

PMP^® and ITIL^® Training are now available on our GSA schedule Contract GS35F0654Y.

We provide the training you need to understand and implement industry best practices. SRE offers PMP^® certification training, and is an Accredited Training Organization for ITIL^® and RESILIA™. Risk Management Professional (PMI-RMP^®) and CISSP classes are also available.

 

PMP^® Boot Camp

According to PMI, top executives are increasingly reliant on Project Managers to improve business performance. Properly trained project managers also command hefty salaries. SRE offers the premier PMP^® Exam Preparation Boot Camp.

Standard Price $2199

This class includes:

• 35 contact hours of instruction
• Course Materials

This boot camp does not include the PMP^® exam.

Optional Guarantee - $2499

If you choose the Exam Pass Guarantee, SRE will pay for you to retake the exam if necessary.

• Exam Pass Guarantee

PMI-RMP^® Boot Camp

The cost of failed projects is enormous. Studies show that millions of dollars per day are lost due to failing projects, delayed projects, and unplanned surprises. The PMI-Risk Management Professional certification demonstrates advanced knowledge in identifying and addressing risks throughout the project lifecycle to minimize, mitigate, and avoid risks that impede project success. The PMI-RMP^® certification course focuses on the critical need of planning for risk throughout projects.

Students will learn about Risk Management based on PMI-RMP^® Handbook, Practice Standard document, exam outline and course content and handouts. Some of the topics covered include:

• Risk Strategy
• Stakeholder Engagement
• Risk Process Facilitation, Management and Report
• Performing Risk Analysis

SRE offers this class in a 5-day Boot Camp style delivery model. We offer this course both online, live, instructor-led and at your location for groups of ten or more students. The exam is not included in the course, however, we recommend taking the exam within 30 days of the course for the best results. Please consult PMI.org for more details on individual exam prerequisites.

Standard Price $2595

This class includes:

• 35 contact hours of instruction
• Course Materials

This boot camp does not include the PMI-RMP^® exam.

ITIL^® Certification

ITIL^® moves you adeptly through the service lifecycle, keeping business objectives in mind and fostering continuous improvement. The ITIL^® Foundation certification course provides a basic understanding of the Information Technology Infrastructure Library so you will be able to contribute to strategic decision-making, ongoing operations, and continual process improvement efforts within your organization. The class includes course materials, homework assignments, and sample exams.

ITIL^® Foundation

Standard Price $1599

This class includes:

• 2.5 days of Expert Instruction
• ITIL^® Foundation Exam on 3rd day
• Course Materials

Optional Guarantee - $1699

If you choose the Exam Pass Guarantee, SRE will pay for you to retake the exam if necessary.

• Exam Pass Guarantee

ITIL^® CAPABILITY COURSES - $2850 Per learner*

ITIL^® Capability Training allows Process Owners to become not only trained, but certified, in their area(s) of expertise. Our curriculum delves heavily into strategies for successful implementation and sustainable results. Contact Us for more information on our classes or complete the registration form to register.

Course	Description of Processes Covered
Release, Control, and Validation (RCV)	Change, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management
Operational Support and Analysis (OSA)	Event Management, Incident Management, Request Fulfillment, Access Management, Problem Management, Service Desk, Technical Management, IT Operations Management, Application Management
Service Offerings and Agreements (SOA)	Service Portfolio Management, Service Catalog Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management
Planning, Protection, and Optimization (PPO)	Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management
Prerequisite: Foundation or Bridge Certification

ITIL^® LIFECYCLE COURSES - $1895 Per learner*

ITIL^® Lifecycle Training covers the management and control of the activities and techniques within the respective phase of the Lifecycle. Prerequisite: Foundation or Bridge Certification. Contact Us for more information on our classes or complete the registration form to register.

Class	Description	Target Audience
Service Strategy (SS)	Service Strategy sets the direction for the other four stages of the IT lifecycle. During this stage, business cases are evaluated against the organizations current Service Portfolio, demand and patterns of business activity are predicted, plans and policies are developed and costs are considered and approved. Based on the Service Strategy publication of the ITIL® library, this three-day course focuses on understanding the critical elements of Service Strategy as well as managerial understanding of the Service Portfolio, Demand and Financial Management processes. The course culminates with the ITIL® Intermediate Service Strategy certification examination.	CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers Business & IT Consultants involved with high level implementation of Service Management Processes Individuals seeking to achieve the ITIL® ExpertTM or ITIL® Master qualification
Service Design (SD)	Based on the Service Design publication of the ITIL® library, this Lifecycle course looks at the whole Service Design stage from at a management level. The Service Design stage creates new or changed services that meet customer requirements and will have a strong enough “warranty” to provide business value. Service Design is also responsible for negotiating and piloting service level and underpinning agreements. The course explores the goals, objectives, processes, common activities and technologies needed to ready a service for transition into the live environment. The course culminates with the ITIL® Intermediate Service Design certification examination.	Service designers, developers and IT architects (internal or external) Project managers Service Level Managers and process owners IT Security, Availability and Capacity, IT Continuity Managers & Process Owners Individuals responsible for the production and maintenance of the Service Catalog Business and IT consultants involved in the high level implementation of Service Management processes Individuals seeking to achieve the ITIL® ExpertTM or ITIL® Master qualification
Service Transition (ST)	The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL® library, this Lifecycle course looks at the whole Service Transition stage at a management level. The Service Transition stage confirms that new or changed service are built, tested, accepted, and deployed by leveraging Change, Release, Configuration, and Knowledge Management. This course explores the high level goals, objectives, processes, common activities, and technologies needed to successfully deploy a service into the live environment. The course culminates with the ITIL® Intermediate Service Transition certification examination.	Change, Configuration, Release, Build and Test Managers and process owners Project managers Individuals responsible for managing knowledge Business and IT consultants involved in the high level implementation of Service Management processes Individuals seeking to achieve the ITIL® ExpertTM or ITIL® Master qualification
Service Operation (SO)	Based on the Service Operation publication of the ITIL® library, this Lifecycle course looks at the whole Service Operation stage at a management level. This critical and highly visible ensures that services in the live environment continually meet agreed service level requirements. It is in this stage that the customer realizes the value of the service. This course explores the high level goals, objectives, processes, common activities and technologies needed to deliver and support high quality services. The course culminates with the ITIL® Intermediate Service Operation certification examination.	Service Desk Managers Incident and Problem Managers and process owners Data Center and Monitoring Managers Infrastructure Managers Network Managers and systems administrators Business and IT consultants involved in the high level implementation of Service Management processes Individuals seeking to achieve the ITIL® ExpertTM or ITIL® Master qualification
Continual Service Improvement (CSI)	All Service Management frameworks emphasize the need for measurable continual improvement at every stage of the IT Service Lifecycle to ensure ongoing business alignment and service value. A formal CSI program helps the service provider look for ways to enhance and improve process efficiency and effectiveness. Successful Service Management requires the skills, tools and techniques for identifying, prioritizing and implementing opportunities for ongoing improvement. Based on the Continual Service Improvement (CSI) publication within the ITIL® core library, this three day course focuses on the strategies, concepts, and techniques for creating and managing a metrics-driven CSI program to your Service Management initiative. The course culminates with the ITIL® Intermediate Continual Service Improvement certification examination.	CIOs, CTOs, and other Senior IT management All Service Management process managers and process owners Data analysts Internal auditors Any individuals requiring a detailed understanding of continual service improvement metrics, models and techniques Business and IT consultants involved in the high level implementation of Service Management processes Individuals seeking to achieve the ITIL® ExpertTM or ITIL® Master qualification

CISSP Boot Camp

The Certified Information Systems Security Professional (CISSP) is the most globally recognized certification in the information security training space. CISSP learning deepens your knowledge to effectively assess, evaluate, design and manage the overall security needs of your organization.

The five-day boot camp covers the following topics: Security and Risk Management, Asset Security, Security Architecture and Engineering, Communication and Network Security, Identity and Access Management, Security and Assessment Testing, Security Operations and Software Development Security.

Standard Price $2595

This class includes:

• 35 contact hours of instruction
• Course Materials

This boot camp does not include the CISSP exam.

ISO/IEC20000 Foundation

ISO/IEC 20000 is the international standard for service management. This course provides the foundational knowledge for your organization to assess current maturity levels and develop a roadmap to ISO/IEC 20000 corporate certification. The student will learn:

• What is ISO/IEC 20000? What Types of Organizations Seek Certification?
• ISO/IEC 20000: Part 1 The requirements to Meet the Standard (shalls)
• ISO/IEC 20000: Part 2 Service Management Best Practices (shoulds)

The class is offered both online instructor led and live instructor led. The online class is a total of four 4-hour days with the exam on the last day. Live instructor led classes are scheduled for corporate clients only. Contact us for more information or complete the registration form to register.

Standard Price $999

This class includes:

• 3 days of instruction
• Course Materials
• Exam on last day

Certified Process Design Engineer (CPDE)

IT Service Management encompasses various frameworks, best practices, and international standards that integrate processes and controls. None provide information on how to create and/or improve quality processes. The CPDE course provides learners both theoretical and applicable information for creating quality processes that can be used for implementing ITSM and continual service improvement. This course includes the Ten Process Design and Improvement Steps and will provide the certified CPDEs to lead an effective and measurable ITSM process improvement program within their organization. Contact us or complete the registration form to register.

Standard Price $2995

This class includes:

• 5 days of instruction
• Course Materials
• Exam on last day