ISO/IEC 20000
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ISO/IEC 20000 is the international standard for IT Service Management. It recognizes the movement of organizations to further assure alignment of their business and IT processes and enhances the customer experience. While ISO/IEC 20000 does not formally name the Information Technology Infrastructure Library (ITIL®) approach, it does provide an integrated set of management processes that are aligned with the ITIL® framework. It also encourages the use of other complementary standards and framework such as Project Management methodologies, Capability Maturity Model Integration (CMMI®), Control Objectives for Information and Related Technology (CobIT), ISO 9000, Six Sigma, and ISO 27001.
ISO/IEC 20000 is the standard for an integrated process approach for the effective management of IT services. If implemented correctly, it addresses all of the components required for good service management. SRE has developed a practical guide, complete with checklists, that will assist an organization in completing the internal audit required to prepare for their 3rd party audit and ultimately certification. If an organization is not yet ready to become certified, but would like to align themselves with best practice, SRE can provide both the descriptive and prescriptive methods by which an organization can attain effective service management.
SRE is dedicated to the success of our clients and our partners in regards to service management and organizational efficiency. Service management involves not only the IT departments, but every facet of the business including the end customer and third party suppliers. Our services are backed by best practice frameworks and international standards. We bring this expertise to bear when we work with you and your partners to ensure successful implementation of IT Service Management.